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Vehicle Repair Coordination Expert
1 month ago
Role Description
">The Regional Network Coordinator will work closely with the Regional Network Controller to improve the first-time acceptance ratio and reduce multiple rejections.
">Main Responsibilities:
">- ">
- Efficiently process and allocate repair notifications within SLAs using the in-house management system.">
- Analyse damage, incident circumstances, and vehicle specifications to assign repairs to suitable suppliers or escalate to the Fast Track Total Loss Team when necessary.">
- Resolve allocation delays and courtesy car related issues while keeping customers updated on progress.">
- Collaborate with the Regional Network Controller to place challenging cases with suitable suppliers and work towards improving first-time acceptance ratios.">
Requirements and Qualifications
">Candidates should have prior experience in customer service with exposure to effective communication with clients and suppliers. Strong organisational and problem-solving skills, with ability to manage multiple tasks and priorities, are essential for success in this role.
">A strong understanding of the Repair/Insurance industry and knowledge of Microsoft Office Packages, including Power Bi, are highly desirable.
">Our Company Culture
">We value a collaborative and supportive team environment and offer opportunities for professional growth and development.
">Additional Benefits
">We offer an additional benefits package, including 29 days annual leave, plus additional birthday holiday day, Holiday Purchase Scheme, Employee Assistance Programme, company events, free food days, free parking, and close proximity to shops and amenities.
">Competitive Salary
">The salary for this role is £24,024 per annum, based on market rates and industry standards.
