Software Implementation Specialist
1 month ago
Job Summary
This role is part of the UK Safety Support and Implementation team, responsible for delivering support, software implementation, and configuration services to public safety customers.
The ideal candidate will have customer-facing experience, a logical approach to problem-solving, and excellent customer focus.
Key Responsibilities
- Provide first and second-line support to customers, performing proactive customer checks
- Manage escalations to senior colleagues, product centers, or third parties
- Participate in a 24x7 support rota, with additional standby payments
- Perform and advise on SQL server database administration tasks, resolving data integrity issues and identifying performance improvements
Implementation and Configuration
- Define and deliver configuration changes
- Implement product releases and updates
- Lead implementation projects, drawing out customer requirements and guiding the implementation team
- Liaise with the development team to ensure correct specification and delivery of custom code
- Design and implement system configurations using in-house tools
- Document solutions, including low-level and high-level designs
Technical Pre-Sales and Bid Support
- Prepare and deliver presentations and demonstrations
- Contribute to and deliver technical bid responses, solution design, and professional services estimates
- Prepare 'proof of concepts'
Requirements
- Strong technical and analytical aptitude
- Practical knowledge of Microsoft Operating Systems, networking technologies, virtualization, and cloud technologies
- Experience with databases, SQL, and scripting languages
Desirable Knowledge and Experience
- Experience in application support for a software vendor
- Knowledge of JSON, XML, and Microsoft Azure
- Experience with PowerBI or similar reporting tools
Education and Experience
- Minimum 2:1 degree in an IT-related subject or equivalent relevant experience
- Over five years of relevant practical IT experience
We Offer
- 25 days Company Holiday
- Hybrid Working (1 day a week Swindon)
- Private Health Scheme
- Life cover 4x salary
- Company pension scheme
- Virtual GP support
- Achievement awards for great work
- Monetary service awards
- Great team culture and social activities
- Free Parking onsite
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