Senior Account Manager

1 month ago


StocktononTees, Stockton-on-Tees, United Kingdom Visualsoft Full time
Senior Account Manager

We are seeking a highly skilled Senior Account Manager to join our Client Success Department at Visualsoft. As a Senior Account Manager, you will be responsible for managing a portfolio of clients, providing exceptional customer service, and driving revenue growth through strategic account planning and upselling opportunities.

Key Responsibilities
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Conduct regular business reviews with clients to identify opportunities for growth and improvement.
  • Work closely with internal teams to ensure seamless delivery of services and solutions to clients.
  • Identify and pursue upselling opportunities to increase revenue and client satisfaction.
  • Provide proactive, value-adding contact to clients through regular communication and support.
Requirements
  • Proven experience in a senior account management role, preferably in a digital agency or ecommerce environment.
  • Strong understanding of digital marketing channels, including PPC, social, SEO, affiliates, email, and CRO.
  • Excellent communication and presentation skills, with the ability to articulate complex ideas to clients and internal stakeholders.
  • Results-driven and able to work in a fast-paced environment with multiple priorities.
  • Google Analytics and Google Adwords certified.
What We Offer
  • Competitive basic salary with great progression options.
  • Unlimited paid holidays.
  • Hybrid working.
  • Great working environments, including dog-friendly offices.
  • A high-performance MacBook.
  • Health Assured Employee Assistance Programme.
  • Free eye tests and flu jabs.
  • VS Perks, including Amazon vouchers, PlayStation credits, and more.
  • Free breakfast, fruit, hot and cold drinks, and protein shakes.
  • Friday afternoon drinks to wind down for the weekend.
  • Pension scheme to help you save for the future.
  • Cycle to work scheme.
  • Discounts across our brands.
  • Regular team social events.
  • Training and development opportunities.

We are an equal opportunities employer committed to creating a diverse and inclusive environment where employees are valued for their skills, experiences, and unique perspectives. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service and driving revenue growth, we would love to hear from you.



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