Renewable Energy Asset Manager

6 days ago

London, Greater London, United Kingdom Inspiring Interns & Graduates Full time

Job Description:

We are looking for a skilled Renewable Energy Asset Manager to join our team at Inspiring Interns & Graduates. The successful candidate will be responsible for managing the end-to-end customer operations, including customer queries, billing, and credit control.

This is an exciting opportunity for someone who is passionate about renewable energy and customer service. The ideal candidate will have experience in leading operational teams providing customer and billing services, ideally in the renewable energy sector.

Key Responsibilities:

  • Manage the end-to-end customer operations, including customer queries, billing, and credit control
  • Lead the ongoing day-to-day performance management of the assets (solar PV and batteries)
  • Review data from on-site monitoring devices to highlight issues and optimise performance
  • Accountable for identification and resolution of system alerts and alarms through liaison with technical and field teams
  • Deliver all operational and maintenance requirements to ensure optimal asset health (including warranty processing)
  • Create and foster relationships with subcontractors and internal technical colleagues to deliver great asset health and outcomes for customers
  • Liaise with customers as required to ensure they are kept up to date on operational processes, maintenance, and issues. Attend customer and supplier meetings and reviews
  • Build and implement the full suite of customer service reporting and KPIs, ensuring contact, query, and billing SLAs are achieved
  • Design, build, and implement customer-focused technology systems and continuously improve efficiency over time. Ensure the customer remains at the heart of our operation

About Us:

We are committed to helping clients achieve their Net Zero goals through reliable, cost-effective solar energy and battery storage solutions. We provide a full turnkey service that transforms renewable energy costs from Capex to Opex, making sustainable energy more accessible for businesses of all sizes.

Salary and Benefits:

  • A competitive salary of £55,000 - £65,000 per annum, depending on experience
  • A generous bonus scheme based on individual and company performance
  • A comprehensive benefits package, including health insurance, pension scheme, and 25 days' annual leave
  • Ongoing training and development opportunities to help you grow your career

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