Cloud Hosting Specialist

15 hours ago


London, Greater London, United Kingdom ERSG Ltd Full time

ERSG Ltd is committed to delivering exceptional cloud hosting solutions, ensuring seamless service continuity and outstanding customer satisfaction. As a Cloud Hosting Specialist, you will join our dynamic team in the Local Government Software Division, leveraging your technical expertise to drive forward-thinking solutions.

Job Summary

We are seeking a skilled technical specialist with a background in local government systems and IT to join our tight-knit team. The ideal candidate will possess strong problem-solving skills, a passion for customer service, and the ability to stay at the forefront of technology.

This role involves collaborating with project management and delivery teams to streamline customer onboarding, leading incident management and escalations, and providing proficient database administration and troubleshooting.

Key Responsibilities:
  • Customer Onboarding Collaboration: Collaborate with project management and delivery teams to streamline the onboarding of new customers efficiently.
  • Incident Resolution Leadership: Lead incident management and escalations, ensuring the delivery of timely, high-quality updates to customers.
  • Database Administration: Provide proficient database administration and adeptly troubleshoot database-related issues.
  • Service Desk Collaboration: Work closely with the service desk team to provide robust support for Idox applications on hosted platforms.
  • Continuous Learning: Stay abreast of emerging technologies through continuous professional development.
  • Information Security: Adherence to Idox policies and protocols.
  • System Proficiency: Possess a proficient working knowledge of back-office and web-based systems, preferably gained from experience in local government settings.
  • Tech Enthusiasm: Show a genuine passion for technology and a strong eagerness to acquire new IT skills and terminology.
  • Scripting Expertise: Showcase a proven track record in creating scripts using languages such as SQL, PowerShell, Python, and VBS.
  • Web Technology Mastery: Have expertise in web technologies including Apache and IIS.
  • Database Proficiency: Exhibit experience with relational databases like Microsoft SQL Server and Oracle.
  • Infrastructure Knowledge: Possess an understanding of data centres, virtualized environments, and their administration, particularly through VMWare.
Our Offer:

ERSG Ltd offers a competitive salary of £45,000 - £60,000 per annum, depending on experience. We also offer flexible working arrangements, including remote work options, to enable employees to achieve a better work-life balance.



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