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Senior Technical Support Specialist

2 months ago

Essex, United Kingdom Euro London Appointments Full time
Senior Technical Support Specialist

Are you a skilled technical support professional with a deep understanding of gas safety and sensor technologies? We are seeking an experienced Senior Technical Support Specialist to join our client's team in Essex. This hybrid role offers flexibility while allowing you to be at the heart of innovative gas safety solutions.

Key Responsibilities:
  • Provide advanced escalation support for complex technical issues that go beyond first-line technical assistance.
  • Address and resolve support queries involving hardware, software, firmware, and network connectivity problems.
  • Collaborate closely with the Quality and Engineering teams to identify, troubleshoot, and resolve technical product issues.
  • Lead discovery discussions with key stakeholders to understand and address concerns related to our client's products.
  • Travel to client sites for in-depth problem analysis and troubleshooting.
Requirements:
  • Proven experience in technical support for hardware, software, and firmware.
  • Experience in gas detection technology is highly desirable.
  • A technical degree or diploma is preferred.
  • Fluency in an additional European language is advantageous.
  • Willingness to travel up to 10% of the time.
  • Experience with APIs is a plus.

We are looking for a passionate and experienced technical support professional who can provide exceptional support in a dynamic environment and has expertise in gas safety technologies.