IT Support Specialist

1 week ago


Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

About the Role

University Hospitals Coventry and Warwickshire NHS Trust is seeking an IT Support Specialist to join our dynamic team.

The successful candidate will be responsible for providing exceptional levels of support to a variety of disciplines within a large Acute Hospital environment.

Key Responsibilities:

  • Provide end-user hardware and software support using the ITIL framework incident, change, request, and problem management.
  • Undertake acceptance testing, software loading, configuration, and troubleshooting of desktop end-user Information & Communications Technology (ICT) equipment.
  • Install and commission ICT equipment in users' work areas, including basic familiarization with the equipment.
  • Support a range of mobile devices, including Apple products and dictation equipment.
  • Telecommunications: Provide support to voice and data corporate networked systems, performing routine housekeeping/maintenance duties using configuration management and change management processes.

Main Duties

The post holder will provide technical support to associated NHS staff in satellite sites around Coventry and Warwickshire, ensuring ICT equipment conforms to safety standards.

They will also undertake problem determination and resolution on ICT equipment and services, including hardware repairs and liaising with ICT and third parties as necessary.

The ideal candidate will have excellent technical, interpersonal, and communication skills, confident working as part of a large team and independently.

Benefits

The Trust offers a competitive salary of £25,000 - £35,000 per annum, depending on experience, along with a comprehensive benefits package.

Working hours are within core office hours, Monday to Friday, although flexibility may be required to meet service needs.

Person Specification

Essential Qualifications:

  • See supporting documents

Desirable Qualifications:

  • See supporting documents

Salary Range: £25,000 - £35,000 per annum



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