Scheduler Specialist
6 days ago
Role Overview
The role of the Scheduler is critical to the success of our Regional Engineering Team at Nationwide Platforms. As a key member of this team, you will be responsible for coordinating and planning mobile engineering resources effectively, ensuring the quickest response to reported breakdowns and maximised productivity of the Mobile Engineers. This will involve ensuring an excellent customer experience during the breakdown journey while working as part of the regional engineering team to contribute to the achievement of the regional performance.
- Key Responsibilities
- Plan breakdown attendances, considering mobile engineers workload capacity, urgency of the breakdowns, geography, and other elements to ensure quick resolution of the breakdowns and effective management of the mobile resources.
- Plan other types of field jobs, such as LOLER inspections, overload tests, and others.
- Evaluate and ensure effective and balanced workload of mobile engineers.
- Raise purchase orders to third-party suppliers for work undertaken.
- Coordinate appropriate external suppliers' attendances of the breakdowns.
- Continuously review any breakdowns that require revisits and follow up with depots spare parts orders for machines on hire.
- Coordinate machines exchanges with depots and admin teams, keeping fully appraised of ongoing activities.
- Efficiently communicate with customers regarding the status of the breakdowns, planned machines swap-outs, revisits, and so on.
- Identify, investigate, and resolve anomalies with breakdowns data.
- Produce and distribute appropriate technical reports necessary reports and follow-up KPI data.
- Maintain effective, up-to-date reports on all breakdowns to ensure their prompt closure.
Requirements
This role requires a good understanding of UK geography, planning and resourcing activities, and credible communication skills with customer-facing experience. You should be able to work on your own initiative, being proactive and properly prioritise the day-to-day activity in accordance with the set targets. Excellent IT skills, including Excel, email, and internal systems, are also necessary.
About Us
Nationwide Platforms is the UK's market leader in powered access with a fleet of 13,500 machines operating from 32 depots across the country. We pride ourselves on putting health and safety first in all of the products, services, and support we provide. This all-embracing commitment to welfare and wellbeing is epitomised by our 'Your Safety, Our Priority' programme.
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