Customer Experience Manager

1 week ago


Glenrothes, Fife, United Kingdom VELUX Group Full time

Are you a customer-focused leader looking to drive service improvements and shape a high-performing team?

About the Role

This key role in our Advisory Service Department involves leading a team committed to providing customers with design expertise and innovative solutions tailored to their project needs.

Main Responsibilities:
  • Develop and optimise operational workflows, supporting team efficiency and consistent, high-quality project delivery.
  • Lead the recruitment, training, and professional development of team members.
  • Contribute to the ongoing development and refinement of digital platforms.
  • Represent the team in international projects.

We are looking for a proactive, innovative leader with a passion for customer-focused service improvement.

Estimated salary: £60,000 - £80,000 per annum.



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