Veterinary Call Centre Representative
4 weeks ago
Are you passionate about delivering exceptional customer service and working in a dynamic team environment?
We are seeking a skilled Veterinary Call Handler to join our Companion Care New Malden Practice team.
As a Veterinary Call Handler, you will be responsible for answering phone calls, transferring calls to relevant departments, scheduling appointments, sending appointment reminders, and providing general information about our services and practice.
Key attributes required for this role include:
- Being friendly and welcoming to clients and their pets
- Having excellent computer skills and ability to use Windows-based computer systems, word processing, email, web search, and other software
- Remaining calm and attentive, with a focus on clients' and pets' needs
- Bringing enthusiasm and drive to the role, with a passion for delivering exceptional service and a love of animals
- Being able to handle a variety of situations, from comforting clients with bad news to sharing in the joy of a new pet's first visit
- Creating a welcoming and friendly atmosphere in the practice, with a positive impact on colleagues and clients alike
- Embracing change and contributing new ideas to the team as appropriate
In return for your hard work and dedication, we offer a range of benefits, including a 20% discount at the Vet Group, Pets at Home, and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance.
We value diversity and inclusivity in our team and encourage applications from candidates who share our commitment to providing exceptional care and service to our clients and their pets.
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