Engineering Manager Role
6 days ago
About this role
Job OverviewWe are currently looking for a highly experienced Senior Telecoms Expert to join our team at M Group Services Limited T/A Magdalene Limited in Wokingham. As a key member of our team, you will play a vital role in leading our engineering efforts and ensuring the delivery of high-quality services to our customers.
The successful candidate will be responsible for overseeing local team management, providing support to Operational and Service Management functions, and ensuring the highest standard of performance from their team. Key responsibilities include undertaking rapid restoration of operational telecoms network fault resolution within SLA, pro-actively managing and monitoring team performance, taking overall responsibility for technical support and issues arising within the operational telecoms environment, and ensuring customer communications are logged and updated correctly.
Responsibilities and Competencies:
- Highly numerate and literate with excellent written and oral communication skills.
- Excellent interpersonal skills with the ability to relate to colleagues, clients, and suppliers at all levels.
- Must be PC literate and competent with Word/Excel/Visio/MS Project.
- Good knowledge of SLAs and reporting.
- Experience in working under pressure and to fixed deadlines.
- Good problem-solving skills and experience of carrying out trend analysis.
- Experience of leading a 24x7 NOC/NMC.
- Good planning and prioritization skills.
- Experience of ITSMs desirable, specifically Salesforce.
- Able to manage key business and IT stakeholders, providing support and direction where needed.
Salary Details
This role offers a competitive salary range of £65,000 - £85,000 per annum, depending on experience, plus benefits including 25 days annual leave, 4% matched pension scheme, 2 x salary life assurance, access to our staff discount portal, Health Cash Plan, Cycle to Work scheme, Employee assistance programme, Recruitment referral scheme, Payroll giving, and Enhanced Family Leave.
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