Microscopy Metrology Instrumentation Technician

1 week ago


Kingston Bagpuize, Oxfordshire, United Kingdom Trs Consulting Services Limited Full time
Company Overview

Our client is a global leader in innovative and complex semiconductor process equipment, with cutting-edge patented technology in metrology-based industrial microscopy. We offer 'best in class' solutions across a wide range of innovative instrumentation, with a commitment to world-leading manufacturing facilities, outstanding product innovation, excellent customer care, and the recruitment and development of good people.

Job Description

The prime function of this exciting role is to provide technical support to our customers. As an International Field Service Engineer, you will manage the technical relationship with the customer base, following training. You will be able to provide remote and on-site support to resolve customers' technical problems, undertake overseas secondments to install new products, and build and maintain relationships with customers and local partners.

Key Responsibilities
  1. Installation and support of products at customer sites across the world.
  2. Provide support, remotely and at customers' facilities, including fault finding, repair, and installation of product upgrades.
  3. Building and maintaining strong relationships with customers and distributors.
  4. Training, mentoring, and coaching of distributor service teams.
  5. Monitor the performance and uptime of all company products, both in-house and at customer sites.


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