Head of Account Management Lead

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Sensize Full time

Job Title: Head of Account Management

Job Summary:

We are seeking a highly skilled and experienced Head of Account Management to join our team at Sensize. As a key member of our organization, you will be responsible for setting up and managing the entire account management area, handling all accounts directly, and overseeing all customer relationships.

Main Responsibilities:

  • Account Management & Client Relationship:
    • Develop a deep understanding of clients' business objectives, challenges, and market dynamics to offer tailored solutions and identify opportunities for upselling and cross-selling.
    • Serve as the primary contact for all Sensize accounts, ensuring their needs are met and expectations exceeded.
  • P&L Management:
    • Manage the P&L for key accounts, including budgeting, forecasting, and ensuring cost-effectiveness of account management operations.
  • Strategic Development & Implementation:
    • Set up the account management function from the ground up, including developing processes, tools, and frameworks.
  • Account Development:
    • Deliver the key account growth forecast, making sure the pipelines are healthy at all times.
    • Identify and pursue opportunities for business growth within existing accounts, expanding the scope of services and increasing revenue.
  • Systems & Process Development:
    • Implement and manage CRM systems and other tools to track account health, client communications, and financial metrics.
  • Invoicing & Payments Control:
    • Oversee the invoicing process for key accounts, ensuring accuracy and timely submission.
  • Contract and Compliance:
    • Draft, review, and manage client contracts, ensuring that all terms are clear, enforceable, and in compliance with relevant regulations.

Requirements:

Skills and Experience:

  • Experience:
    • Excellent experience in account management or sales management with a strong emphasis on handling key accounts.
    • Previous experience in a startup environment, particularly in setting up and scaling account management functions or experience building a new organisation/account management/sales functionality is highly preferred.
    • Proven ability to manage end-to-end account management processes, including customer success, invoicing, and negotiations, contracts, P&L, etc.
  • Technical Skills:
    • Proficient in CRM platforms (e.g. Salesforce, HubSpot) and financial management tools related to invoicing and credit control (Xero).

Soft Skills:

  • Self-Starter & Entrepreneurial Mindset:
    • Highly motivated and able to work independently, with a proactive approach to problem-solving in a fast-paced startup environment.
  • Strategic & Tactical:
    • Capable of balancing high-level strategic thinking with hands-on execution in day-to-day tasks.
  • Communication:
    • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with high-level clients and internal teams.
  • Customer Focus:
    • Deep customer empathy and a strong commitment to delivering exceptional customer experiences.
  • Adaptability:
    • Resilient, adaptable, and able to thrive under pressure in a dynamic, ever-changing environment.

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