Lead Food and Beverage Team Member
5 days ago
Grosvenor Casinos is a leading gaming and leisure operator in the UK, offering exceptional experiences to customers. Our venues are exciting and rewarding places to work, with opportunities to develop skills and knowledge across various aspects of gaming and customer service.
Job DescriptionWe are seeking an experienced individual to lead our Food and Beverage Team as and when required. The successful candidate will be responsible for:
- Enthusiastically leading the team, assisting in training and induction of new members, and supporting the development of existing staff through coaching and mentoring.
- Reviewing performance within the team, monitoring progress through regular reviews and appraisals, and escalating any concerns to the Management Team.
- Supporting the Food and Beverage Manager in promoting new business initiatives and suggesting strategies to achieve objectives.
- Contributing to the overall success of the venue by being multi-skilled in other departments, ensuring maximum efficiency and meeting customer demands.
Customer Responsibilities
The ideal candidate will be customer-focused, providing exceptional levels of service, value for money, and a positive experience. They will be conversant with current promotions and products, proactive in offering a friendly, accurate, efficient, and prompt service of food and beverages, responding positively to customer requests in accordance with the Company's Service Cycles.
- To have awareness of daily, weekly, and monthly targets and ensure that the Food and Beverage Team is working towards achieving these.
- To uphold the company's commitment to the protection of young and vulnerable people, in accordance with the company's responsible gambling policy and procedures.
- To have the required level of Product Knowledge of our Food & Beverage Offers.
- To have the required level of knowledge of all equipment within the Food and Beverage Department, reporting any faults to the Management Team.
- To ensure that the replenishment of all stock is complete, so that the customer always has the opportunity to access all available products.
- To support the Food and Beverage Manager to ensure compliance with all relevant legislation, escalating any concerns to the Management Team.
- To ensure that the Department has accurately accounted for stocks, spillages, and wastages, managing work quality and controls, escalating any concerns to the Management Team.
- To comply with all regulatory provisions in respect of sanitation and food safety, ensuring that cleaning schedules are adhered to and that the agreed standard of housekeeping and presentation are maintained.
Qualifications and Requirements
The successful candidate will possess:
- A working knowledge of food and beverages within a similar environment.
- Knowledge of the Leisure/Food and Beverage industry, including legislation, best practice, current trends, etc.
- Familiarity with Company training programs (Service That Sells, Perfect Serve, etc.).
- A flexible attitude, willing to adapt to changing circumstances.
Compensation Package: £15 per hour plus night-shift allowance and tips. Free on-site car parking.
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