Salesforce Business Analyst

3 days ago

Milton Keynes, Milton Keynes, United Kingdom Merck Full time

About the Role


We are seeking a Salesforce Business Analyst to join our Global Commercial Operations team at Merck. As a trusted advisor, you will ensure strategy and execution are aligned in the CRM, working closely with the Senior Business Analyst and Product Owner.


Key responsibilities include analyzing business processes, mapping customer journeys, gathering requirements, and collaborating with IT teams to design and configure Salesforce solutions. You will also be responsible for testing, increasing user adoption, promoting best practice, supporting end-user training, and driving efficiency using automation.


Key Responsibilities



  • Collaborate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions.
  • Facilitate requirements gathering for enhancements, creating user stories, user acceptance test plans, and documentation, as well as creating and delivering user training.
  • Work in an Agile way to increase the organization's ability to deliver applications and services faster and commit to continuous improvement.
  • Use Jira to manage incoming requests and champion documentation standards, ensuring development teams are prepared and informed to deliver successful project requirements.
  • Facilitate IT and business use case walk-through sessions.

Requirements



  • Ability to apply critical thinking, analytical, and problem-solving skills in a fast-paced atmosphere with curiosity, exploration, and challenge to gain a deep understanding of problems and proposed solutions.
  • Communication & Requirements Gathering - Excellent communicator at all levels of an organization, ability to translate technical terms into non-technical language, and can distinguish user requests from the underlying true needs using creativity and critical thinking to create requirements documents and user stories.
  • Adoption & Process Improvement – identifying pain points in processes & making recommendations, understanding of user and customer experience.

Desirable Qualifications



  • Salesforce Admin or Business Analyst Certified/working towards certified status or experience of working with a complex Salesforce org, with multiple integrations and dependent platforms.
  • Exposure to advanced Sales Cloud Features – Einstein, Forecasting etc.
  • Experience of Scrum, Agile, DevOps, and technology such as Jira and Confluence.
  • Experience carrying out testing and coordinating user acceptance testing.
  • Demonstrates continued personal/professional development, active in the Salesforce community.

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