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Customer Team Leader

2 months ago

Halifax, Calderdale, United Kingdom Co-op Digital Full time
About the Role

We're looking for a skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you'll play a key role in delivering exceptional customer service and leading our store team to achieve our business goals.

Key Responsibilities
  • Provide friendly and welcoming service to our customers, ensuring they have a great shopping experience.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Lead and motivate the store team to achieve sales targets and improve operational efficiency.
  • Manage and maintain a safe and secure store environment, adhering to Co-op's health and safety policies.
  • Support the Store Manager in achieving business objectives and implementing company initiatives.
What You'll Need
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong leadership and coaching skills, with the ability to motivate and develop the store team.
  • Ability to work flexibly, including evenings and weekends, to meet the needs of the business.
  • Basic IT skills, with the ability to use our store systems and technology.
What We Offer
  • A competitive salary and benefits package, including 36 days' holiday and a pension scheme.
  • Opportunities for career development and progression, with a clear path for advancement.
  • A supportive and inclusive work environment, with a focus on employee well-being and engagement.
  • Access to our employee assistance programme, providing support with work-life balance and personal issues.