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Bank Band 6 CEDS Duty Worker
1 month ago
About the Role
We are seeking a highly skilled and experienced Duty Worker to join our Eating Disorders Team. The successful candidate will work closely with the Team Leader and duty managers to ensure the highest standards of practice and service delivery.
Main Responsibilities
- Work as part of the Community Eating Disorder Service to deliver services required under the National Service Framework for Mental Health.
- Provide day-to-day management of the duty inbox and cover.
- Review all communications to the team email duty desk/phone calls and support admin on a daily basis.
- Prioritise and support on-duty tasks, responding to emails, telephone, and face-to-face presentations to the duty service.
- Ensure that risks relating to service users, unmet needs are discussed with duty managers.
- Ensure quality care standards and procedures that support the aims of Hertfordshire Partnership University NHS Foundation Trust and the ethos of the Recovery Approach.
- Attend Referral Review Meetings to present and discuss new referrals and follow up with recommendations made by RRM.
- Maintain the Duty Worker's own professional registration and development.
- Effectively support all aspects of the Duty team.
- Act for or on behalf of the Duty Manager as required from time to time in accordance with local agreements.
About Us
Hertfordshire Partnership University NHS Foundation Trust is an exceptional organisation with big ambitions. Our aim is to be the leading provider of mental health and specialist learning disability services in the country.
We have a workforce of c. 3,000 and an annual income of c. £200m. The Trust is organised across three Strategic Business Units and provides integrated health and social care services through a large network of community and inpatient settings, serving diverse communities across Hertfordshire, Norfolk, North Essex, and Buckinghamshire.
We continue to develop strong links with the University of Hertfordshire, providing excellent learning and development opportunities, as well as strengthening our clinical research capability.
Whilst it is a challenging period for the NHS, there has never been a more exciting time to join HPFT. Building on the CQC 'Outstanding' rating given by the CQC in 2019, we remain on our 'Good to Great' journey as we continue to innovate, improve, transform, and ultimately deliver the very highest standards of care to the service users and communities that we serve.
In our recent NHS Trust Survey, 95% of staff feel their role makes a difference to Service Users, 90% are enthusiastic about their roles, and people would recommend us as a place to work.
