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Customer Service Representative

1 month ago

Ongar, Essex, United Kingdom Tesco Full time

About the Role

We are seeking a dedicated and passionate individual to join our team as a Customer Service Representative at our Ongar Esso Express store. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work effectively as part of a team to achieve sales targets and meet customer needs.
  • Maintain a high level of store standards, including visual merchandising and housekeeping.
  • Process transactions accurately and efficiently, handling customer payments and returns.
  • Participate in seasonal, community, and charity events to create a great inclusive atmosphere.

What We Offer

  • A competitive hourly rate, with opportunities for pay increases based on performance.
  • A minimum of 16 guaranteed hours per week, with opportunities to work additional hours.
  • A range of benefits, including holiday pay, pension scheme, and access to wellbeing services.
  • Uniform and equipment provided, with opportunities for career development and progression.

Requirements

  • A passion for delivering great customer service and a commitment to excellence.
  • The ability to work effectively as part of a team and communicate openly with colleagues.
  • A flexible approach to working hours, with a willingness to work a variety of shifts, including weekends and bank holidays.
  • A commitment to maintaining a high level of store standards and adhering to company policies and procedures.