Technical Support Specialist
2 days ago
Job Title: 2nd Line Support Engineer
Location: Full-time onsite
Industry: Managed Service Provider
Salary: £28,000-32,000 per annum (DOE)
We are seeking a 2nd Line Support Engineer to join our team at In Technology Group Limited. As a key member of our Service Desk team, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved promptly and professionally.
- Provide frontline technical support to clients via phone, email, and remote desktop access.
- Collaborate with our technical specialists to resolve complex technical issues.
- Document and track client issues using our ticketing system.
- Contribute to the development of knowledge base articles and procedures.
Key Responsibilities:
• Provide outstanding technical support to clients.
• Resolve client issues promptly and professionally.
• Collaborate with technical specialists to resolve complex issues.
• Document and track client issues.
• Contribute to knowledge base articles and procedures.
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