SMART Meter Engineer Support Specialist

2 weeks ago

London, Greater London, United Kingdom E Gruppe Full time
Job Description

We are seeking a highly skilled and motivated SMART Meter Engineer Support Agent to join our Field Debt Solutions team. As a key member of our team, you will play a vital role in helping our customers resolve their debts and achieve a more sustainable energy future.

Key Responsibilities:
  • Deliver Excellent Customer Service: Understand customer circumstances and help them agree on an appropriate solution to resolve their debt.
  • Plan Efficient Routes: Reduce carbon footprint by optimizing routes and schedules.
  • Identify New Opportunities: Engage with customers, letting agents, and neighbors to identify new tenants and comply with data protection regulations.
  • Report Health and Safety Risks: Identify and report potential health and safety risks or customer vulnerabilities.
  • Meet Data Upload Requirements: Ensure timely and accurate data upload to support business operations.
Requirements:
  • Valid UK/EU Driving License: Possess a full, valid driving license with a maximum of 6 points.
  • Location and Travel: Live within the designated area and be willing to travel as required.
  • Base Salary and Benefits: Enjoy a competitive base salary, skilled allowance for gas metering and revenue protection, location-dependent allowance, and a comprehensive benefits package, including 26 days' holiday, pension scheme, life cover, and bonus opportunities.
  • Flexible Working Options: Enjoy a range of flexible working arrangements, including full-time, part-time, and job share, to suit your needs and preferences.
About E Gruppe:

E Gruppe is a leading international energy company, committed to innovation and customer-centric solutions. With 42,000 colleagues across 13 countries, we strive to create a more sustainable energy future. Our company values diversity, inclusivity, and fairness, and we are proud to be a Disability Confident Employer.

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