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Front of House Team Lead

2 months ago

Fleet, Hampshire, United Kingdom Loungers Full time
About the Role

We are seeking a highly motivated and experienced Front of House Supervisor to join our team at Loungers. As a key member of our management team, you will be responsible for delivering exceptional customer service and leading a team of front of house staff to ensure a seamless and enjoyable experience for our customers.

Key Responsibilities
  • Lead a team of front of house staff to deliver exceptional customer service and maintain high standards of quality and cleanliness.
  • Manage the front of house operations, including scheduling, training, and performance management.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the management team to achieve business objectives and drive sales growth.
  • Ensure compliance with company policies and procedures, including health and safety, food safety, and customer service standards.
Requirements
  • Proven experience as a Front of House Supervisor or equivalent role in a similar industry.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team.
  • Strong customer service skills, with a focus on delivering exceptional experiences.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Knowledge of hospitality industry standards and best practices.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.