Deputy Director of Quality Assurance

2 months ago

Birmingham, Birmingham, United Kingdom Chambers & Partners Full time
Job Details: Deputy Head of Insight

Chambers & Partners is seeking a dynamic Deputy Head of Insight to join our growing Insight team. As the second in command, you will play a critical role in managing the production of high-quality research reports that provide actionable data and analytics on law firm performance. This position is ideal for a research professional who has strong leadership abilities and a passion for optimizing processes.

Reporting to the Head of Insight, you will take on management responsibilities for new and existing Research Managers (up to 4) plus oversight of research analysts.

Main Responsibilities
  • Leadership: Assist the Head of Insight in overseeing the day-to-day operations of the team, ensuring that all reports are completed on time and meet the highest standards of accuracy and quality. You will be expected to coordinate multiple projects simultaneously, prioritize tasks, and manage resources effectively to ensure timely completion of our report deliverables.
  • Report Production: Oversee the creation of detailed reports, ensuring they are clear, insightful, and tailored to the needs of our clients. Support the team to deliver high-quality reports through rigorous quality control procedures and training and development programs.
  • Team Development: Mentor and train junior team members, fostering a collaborative and high-performance work environment. Establish a strong culture for the office working with both the Research Managers and Research Analysts.
  • Stakeholder Communication and Support: Serve as a point of contact for commercial and product departments and external law firms. Provide updates on project status, addressing inquiries, and gathering feedback for continuous improvement of our Insight offering.
  • Innovation and Process Improvement: Identify opportunities to streamline reporting processes, implement best practices, and leverage new technologies to enhance efficiency.
Requirements
  • Education: A bachelor's degree in business, finance, data science, legal studies, or a related field. An advanced degree is a plus.
  • Experience: At least 5 years of experience in data analysis, reporting, or project management within market research or a similar environment.
  • Technical Skills: A meticulous eye for detail, ensuring that all reports are accurate and error-free. Understanding of data analysis tools (e.g., Excel, SmartSheets) or reporting tools.
Person Specification
  • Communication: Excellent verbal and written communication skills, with the ability to present information clearly and persuasively.
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Attention to Detail: Strong attention to detail and experience of conducting high-quality research.

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