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Strategic Product Director

1 month ago

London, Greater London, United Kingdom Places for People Full time

We are Places for People, a social enterprise that believes it’s people who make a community thrive. Our mission is to build homes and deliver services that foster community growth and development. In your new role as our Director of Customer Experience and Product Strategy, you will be responsible for driving the development and implementation of a comprehensive commercial customer experience strategy that aligns with our brand values and objectives.

You will collaborate with the Customer Experience/Research & Insights team to ensure customer promises are effectively delivered across the business. You will develop innovative leisure products that captivate and enhance food & beverage and retail operations to maximize customer delight and revenue.

Key responsibilities will include:

  • Developing and implementing a comprehensive customer experience strategy that aligns with business objectives
  • Collaborating with cross-functional teams to deliver customer promises
  • Developing innovative leisure products that enhance customer experience and drive revenue growth
  • Forging dynamic partnerships to energize community engagement and elevate our brand
  • Staying ahead of industry trends and driving best practices that establish Places Leisure as a leader in customer experience

Requirements for the role include:

  • Comprehensive experience in creating and delivering an end-to-end customer journey in a retail or hospitality environment
  • Ability to enhance customer experience and drive profitable revenue growth
  • Proven leadership skills and ability to inspire cross-functional teams
  • Strong analytical skills with ability to derive actionable insights from complex data sets
  • Experience working in a matrix environment supporting multiple operating outlets

We offer a comprehensive benefits package including:

  • Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
  • Car Allowance
  • Flexible working
  • Up to 15% annual bonus
  • Opportunity to purchase additional annual leave
  • Lots of opportunity to access ongoing personal learning and development
  • Access to our Company Pension scheme
  • Private health care package
  • Discounts of up to 50% on activities, centre shop and cafes
  • Extra perks including huge discounts and offers from shops, cinemas and much more