Business Analyst

4 weeks ago


Glasgow, Glasgow City, United Kingdom NHS 24 Full time
Job Summary

We are seeking a highly skilled Business Analyst to join our team in NHS 24, where you will play a key role in optimizing our workforce management system.

About the Role

The successful candidate will have experience in a resource planning role within a contact centre environment and be able to demonstrate their ability to operate and maintain a workforce management system for over 1000 staff.

Main Responsibilities

You will be responsible for analyzing business needs and identifying opportunities for improvement, working closely with stakeholders to develop and implement solutions that drive efficiency and productivity.

Requirements
  • Proven experience in a resource planning or business analysis role within a contact centre environment
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels
  • Familiarity with workforce management systems and software
What We Offer

In return for your hard work and dedication, we offer a competitive salary of £45,000-£55,000 per annum, depending on experience, as well as a range of benefits including

  • Generous annual leave entitlement
  • Pension scheme
  • Opportunities for professional development and training

This is an exciting opportunity to join a dynamic team and contribute to the success of NHS 24. If you are a motivated and talented individual who is passionate about making a difference, please apply now.



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