Airside Check In Coordinator
6 days ago
Optime Group is seeking experienced professionals to fill the role of Airside Check In Coordinator at London Luton Airport.
Salary: The estimated salary for this position is £12.94 per hour, with the potential for a permanent contract and weekly pay on Fridays.
About the Job:
The Airside Check In Coordinator will be responsible for assisting passengers with checking in their luggage using self-service machines and processing documentation ahead of their travel. This role requires working on your feet for extended periods and covers all front-of-house customer service tasks to ensure a smooth passenger journey through the airport.
Main Responsibilities:
Greet passengers upon arrival, answer queries, and resolve issues in a calm and professional manner.Check passengers' travel documents, such as passports and boarding passes, to confirm identity and eligibility for travel.Collect fees for checked luggage, excess baggage, or other services and process payments using POS systems.Manage queues efficiently during peak travel times, ensuring an orderly check-in process.Be prepared to respond to emergency situations, providing passengers with updated information and solutions.Uphold airline standards and company values in customer service, personal presentation, and timekeeping.Shifts and Flexibility:
The Airport operates 7 days a week, and candidates must be flexible with days and hours worked. A 6-on-3-off shift pattern is in place, with opportunities for upskilling and airside boarding training provided.
Requirements:
Demonstrate good attention to detail and excellent verbal communication skills.Show physical ability to work on your feet for long periods.Display ability to work independently and use initiative while being part of a team.Hold the right to work in the UK and have a 5-year fully checkable reference history.Pass a Criminal Record Check (CRC).What We Offer:
This role offers the opportunity to work in the aviation industry, with a chance to upskill and complete airside boarding training. Full training is provided, including 11 days of classroom-based instruction.
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