UK Senior Digital Print Equipment Service Engineer
1 month ago
We are seeking an experienced Senior Field Service Engineer to join our global equipment business, specialising in imaging, information, and document solutions. This is a senior role within our service department, requiring extensive technical expertise and exceptional customer service skills.
The successful candidate will be responsible for the installation, maintenance, and repair of our catalogue of print on demand equipment, primarily toner-based presses, ensuring optimal performance and customer satisfaction. This will involve managing service agents, acting as a point of escalation within the department, and providing on-site technical support and training to customers.
Key Responsibilities- Install, maintain, and repair a range of equipment, primarily toner-based production print equipment but also possibly some inkjet and wide-format equipment, across the UK and Northern Ireland.
- Act as a general point of escalation within the department.
- Diagnose and troubleshoot technical issues, providing timely and effective solutions.
- Monitor remote reporting software, pre-empting breakdowns and arranging maintenance proactively.
- Provide on-site technical support and training to customers.
- Arrange site surveys, machine collections, installation dates.
- Maintain accurate records of service activities, including job reports and inventory management.
- Collaborate with the technical support service agents and other team members to escalate and resolve complex issues.
To succeed in this role, you will need:
- Proven experience as a Field Service Engineer or similar within the digital printing industry, ideally with experience of toner-based equipment such as Xerox Iridesse, Xerox Versant, Canon imagePRESS, Konica Minolta AccurioPress, Ricoh Pro Series, HP Indigo 7800/12000, Sharp Pro Series or similar.
- A strong technical and electro-mechanical fault-finding background, with excellent problem-solving abilities and attention to detail.
- Outstanding customer service skills, with the ability to communicate effectively.
- The ability to work independently and manage a flexible schedule.
- A valid driving licence and willingness to travel across the UK, including to Northern Ireland.
We offer a generous base salary of £45,000, plus a comprehensive benefits package, including a car/car allowance, 10% bonus, private health, life assurance, enhanced pension contributions, and more. This is an urgent hire, and we encourage you to apply immediately to be considered for this exciting opportunity.
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