Technical Service Specialist

20 hours ago


Milton Keynes, Milton Keynes, United Kingdom Kuehne + Nagel AS Full time

We are looking for a Technical Service Specialist to join our IT Team at Kuehne + Nagel AS.

About the Job
  • This role involves providing technical support to users, resolving IT-related issues, and escalating complex incidents to higher-level support groups as necessary.

The Technical Service Specialist will play a key role in facilitating the resolution of IT-related issues and requests.

Key Responsibilities
  • Managing and prioritising incoming incidents and service requests, ensuring accurate logging, tracking, and resolution within defined service level agreements (SLAs).
  • Communicating effectively with users to gather relevant information, clarify issues, and provide updates on incident and request status.

The ideal candidate will have strong knowledge of ITIL processes, particularly incident, change and problem management.

Salary and Benefits

£45,000 - £55,000 per annum, depending on experience.

Your Skills and Experiences
  • Familiarity with a wide range of hardware, software, and network technologies commonly used in business environments.
  • Ability to work under pressure, prioritise tasks, and manage time effectively to meet SLAs and business priorities.


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