Debt Recovery Professional

2 weeks ago


London, Greater London, United Kingdom Everyday Loans Full time
The Role

We are seeking a skilled Collections Associate to join our team. As a Collections Associate, you will be responsible for collecting customer debt in arrears in line with regulatory and lending policies.

  • You will work within agreed policies and procedures, receiving quality assurance checks each month with feedback on performance and quality improvement.
  • You will process immediate and future payments, complete income and expenditure assessments, and agree arrangements as required.
  • You will refer customers to the Financial Difficulties/Vulnerable team for non-standard or out-of-policy Treating Customers Fairly arrangements.


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