Healthcare Specialist

3 weeks ago


Sudbury, Suffolk, United Kingdom Boots Full time
About the Role

We are seeking a motivated and empathetic individual to join our team as a Healthcare Specialist. As a key member of our team, you will be responsible for delivering exceptional customer care and providing healthcare services to our customers.

Key Responsibilities:
  • Greet customers and verify their details
  • Complete an ear health questionnaire with the customer
  • Look inside the ear(s) using a camera and remove ear wax using specialist microsuction equipment
  • Record clear and accurate medical notes
  • Maintain quality of service delivery by following Standard Operating Procedures and adhering to health and safety standards
  • Work with wider healthcare professionals to escalate queries and signpost into other healthcare services

Requirements

To be successful in this role, you will need:
  • Five GCSEs or equivalent
  • Excellent communication skills (verbal and written) to communicate with customers and other healthcare professionals
  • Confident, empathetic, and approachable with the ability to interact sensitively
  • Digitally savvy and comfortable using a smartphone
  • A passion for customer care and working in healthcare

What We Offer

We offer a competitive holiday allowance, Boots Retirement Savings Plan, discretionary annual bonus scheme, and generous staff discount. We also offer a range of benefits that go beyond salary and offer flexibility to suit you.

About Us

We are a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

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