Senior Customer Service Representative

6 days ago

Potters Bar, Hertfordshire, United Kingdom Canada Life Limited Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Canada Life Limited. As a key member of our Customer Services Department, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide high-quality customer service and support to clients via phone, email, and other communication channels.
  • Handle complex customer queries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless service delivery and meet customer needs.
  • Develop and maintain product knowledge to provide accurate information to customers.
  • Contribute to the development and implementation of customer service strategies and processes.
Requirements
  • Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Maths) or equivalent.
  • Excellent written and verbal communication skills.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Previous experience in training and coaching is desirable.
  • Intermediate knowledge and experience of MS Office.
Benefits

We offer a competitive salary and benefits package, including a generous pension and bonus scheme, income protection, private medical insurance, and life assurance. We also provide regular personal and professional development opportunities to help you grow and succeed in your career.

About Us

Canada Life Limited is a leading provider of retirement, investment, and protection solutions. We are committed to building better futures for our customers, intermediaries, and employees by operating as a modern, agile, and welcoming organization. Our culture is unique and incredibly important to us, and we care about doing the right thing for our people, customers, and community.

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