Helpdesk Professional

3 days ago


South Shields, South Tyneside, United Kingdom Stsft Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Stsft.

The successful candidate will work closely with the wider ICT Department to provide technical support to staff working within the Trust.

The post holder will be responsible for installing, configuring, and deploying IT equipment and software, as well as maintaining accurate and timely IT service management and asset records.

This is an exciting opportunity for a motivated and capable individual to develop their skills and experience in a fast-paced environment.

Main Responsibilities
  1. To install, configure, and deploy IT equipment and software.
  2. To maintain accurate and timely IT service management and asset records as well as undertaking asset audit where required.
  3. To respond to and fulfill users' service requests submitted via the IT Service Desk and report back on progress and resolution.
  4. To ensure the delivery of a high-quality customer-focused service to users of ICT facilities, through the efficient maintenance and deployment of IT Equipment, systems and applications.
Person Specification
  • Knowledge of a range of computer systems, hardware and software, acquired through qualification to Level 3 or equivalent, in an ICT related field or equivalent relevant experience OR significant experience of providing IT support within a large organisation.
  • A recognised IT Service Management qualification (Such as ITIL or SDI).
Salary and Benefits

We offer a competitive salary range of £26,530 - £29,114 per annum Pro Rata for Part Time, as well as opportunities for career development and growth.


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