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Hospitality Manager
2 months ago
Job Summary
We are seeking a highly skilled and experienced Hospitality Manager to join our team at Topgolf. As a key member of our operations team, you will be responsible for leading and managing a team of Bayhosts, providing guidance, training, and performance evaluations.
Key Responsibilities
- Lead and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
- Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
- Monitor and maintain appropriate inventory levels for supplies and equipment.
- Collaborate with other departments to coordinate guest reservations and bay assignments.
- Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
- Implement and enforce company policies and procedures to uphold service standards.
- Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
- Continuously improve the guest experience through innovative ideas and process enhancements.
Critical Skills & Experience Requirements
- Prior experience in a hospitality or guest service role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment and adapt to changing demands.
- Attention to detail and a commitment to delivering outstanding guest service.
- Knowledge of safety regulations and protocols.
- Experience with point-of-sale (POS) systems is a plus.
What We Offer
- 33 days leave (inclusive of bank holidays)
- Flexible working hours
- Continuous professional development in a fast-growing company
- Food and Beverage discounts
- Discounted use of Topgolf, extending to friends and family
- Salary Range £25,820- £27,820+ up to 10% bonus
Requirements
You will be required to provide a valid Proof of Right to Work in the UK. This can be a valid Passport OR Birth Certificate along with your National Insurance Documentation (both must be present) OR another form of valid right to work documentation. As applicable, you must have a minimum of 6 months work eligibility available on the right to work documentation that you provide.
