Restaurant Operations Manager
2 days ago
We are seeking a skilled and enthusiastic Restaurant Operations Manager to lead our new team in Newcastle City centre.
About Us
Pho is a stylish and lively restaurant brand, known for its delicious food and vibrant atmosphere. We pride ourselves on providing an exceptional dining experience for our guests.
Salary: £45,000 - £60,000 per annum, depending on experience
Job Description:
The ideal candidate will have a minimum of 2 years' experience in a senior management role within the hospitality industry. They will be responsible for managing the day-to-day operations of the restaurant, including staff management, customer service, and financial reporting.
Responsibilities:
- Manage a team of staff to deliver excellent customer service
- Oversee the financial performance of the restaurant, including budgeting and forecasting
- Ensure compliance with health and safety regulations and company policies
- Develop and implement strategies to improve customer satisfaction and loyalty
- Monitor and control costs, including labour, stock, and utilities
Requirements:
- Minimum 2 years' experience in a senior management role within the hospitality industry
- Proven track record of delivering excellent customer service and improving customer satisfaction
- Strong financial management skills, including budgeting and forecasting
- Ability to motivate and develop a team of staff
- Excellent communication and interpersonal skills
Benefits:
- Competitive salary and bonus structure
- Free meals at work and 50% discount for friends and family
- Fun summer parties and social events
- Access to a confidential employer assistance program
- Company pension scheme
- Private GP helpline and prescription service
What We're Looking For:
- A passionate and driven individual who shares our commitment to delivering exceptional customer service
- An experienced manager who can motivate and develop a team of staff
- A strong communicator who can build relationships with customers and colleagues alike
- A financially astute individual who can manage budgets and forecasts
Please visit our website for more information and to apply.
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