Restaurant Operations Manager

2 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Pho Full time

We are seeking a skilled and enthusiastic Restaurant Operations Manager to lead our new team in Newcastle City centre.

About Us

Pho is a stylish and lively restaurant brand, known for its delicious food and vibrant atmosphere. We pride ourselves on providing an exceptional dining experience for our guests.

Salary: £45,000 - £60,000 per annum, depending on experience

Job Description:

The ideal candidate will have a minimum of 2 years' experience in a senior management role within the hospitality industry. They will be responsible for managing the day-to-day operations of the restaurant, including staff management, customer service, and financial reporting.

Responsibilities:

  • Manage a team of staff to deliver excellent customer service
  • Oversee the financial performance of the restaurant, including budgeting and forecasting
  • Ensure compliance with health and safety regulations and company policies
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and control costs, including labour, stock, and utilities

Requirements:

  • Minimum 2 years' experience in a senior management role within the hospitality industry
  • Proven track record of delivering excellent customer service and improving customer satisfaction
  • Strong financial management skills, including budgeting and forecasting
  • Ability to motivate and develop a team of staff
  • Excellent communication and interpersonal skills

Benefits:

  • Competitive salary and bonus structure
  • Free meals at work and 50% discount for friends and family
  • Fun summer parties and social events
  • Access to a confidential employer assistance program
  • Company pension scheme
  • Private GP helpline and prescription service

What We're Looking For:

  • A passionate and driven individual who shares our commitment to delivering exceptional customer service
  • An experienced manager who can motivate and develop a team of staff
  • A strong communicator who can build relationships with customers and colleagues alike
  • A financially astute individual who can manage budgets and forecasts

Please visit our website for more information and to apply.



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