Live Events Support Specialist

3 days ago


London, Greater London, United Kingdom Amazon Development Centre (London) Limited Full time

Estimated salary: £60,000 - £80,000 per year

About Prime Video

Prime Video is a leading premium streaming service that offers customers a vast collection of TV shows and movies. We are committed to delivering a stellar viewing experience for our customers by broadcasting 'disruption-free' live events.

About the Job

We are seeking an experienced Live Ops Support Engineer to join our team in London. As a key member of our operations center, you will play a critical role in ensuring the smooth delivery of live sports and music events globally.

Your responsibilities will include:

  • Delivering live sports and music events to a high standard globally
  • Working with internal and external partners to perform pre-event checks and triage any audio/video or OTT issues
  • Owning support activities for services and regularly working with development teams to establish and improve service support
  • Operating with limited guidance from management and aggressively driving issues to resolution

You will have a strong aptitude for trouble shooting and problem solving, and be able to work effectively in a fast-paced environment. In addition to executing live events on a daily basis, you will also keep an eye on the future, always looking ahead five quarters to ensure we have trained teams ready to operate all committed events.

About the Team

Our team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. We are open to hiring candidates to work out of one of our offices in London, and offer a competitive salary and benefits package.



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