Mortgage and Protection Team Manager

4 weeks ago


Manchester, United Kingdom CV-Library Full time

CV-Library is seeking a talented Mortgage and Protection Team Manager to lead a team of 12 Advisers. The successful candidate will be responsible for driving team performance and process improvement while delivering outstanding service to members.

The ideal candidate will have experience managing teams of 12+ people, with a strong background in performance management and HR-related matters. A competitive salary, excellent benefits, and a supportive environment where personal development and wellbeing are prioritised are on offer.

Main Responsibilities:
  • To drive continuous improvement in team processes and procedures, ensuring compliance within a regulatory environment.
  • To provide accurate and timely Management Information while maintaining key data within the CRM system.
  • To handle escalated calls and complaints, delivering swift and satisfactory resolutions.
Essential Requirements:
  • Experience in financial services, preferably in mortgage, protection or financial advice sectors.
  • A solid understanding of complex, technical information and regulatory environments.
  • Strong leadership skills and ability to manage a team of 12+ people.

What We Offer:

  • A competitive salary of £35,000 + £1,750 annual bonus.
  • Excellent benefits package including life assurance (8x salary) and 7% employer pension contribution.
  • 27 days of holiday + bank holidays, plus additional wellness and celebration days.
  • The option to purchase extra holiday days.
  • Electric Car Leasing Scheme and free car parking.


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