Resource Planner

2 weeks ago

Farnborough, Hampshire, United Kingdom Philips Full time

About the Role:

Philips Healthcare is seeking an exceptional individual to fill the position of Resource Planner (Short Term) within our busy Services Support Centre. This is an exciting permanent opportunity for someone to take on a key role in ensuring the optimal solution is delivered in all instances.

Key Responsibilities:

  • Handling incoming calls for all modalities, including US & HPM, to ensure effective incident planning and case management.
  • Incident planning and case management for all Philips managed modalities, including Scotland US and Philips HPM Field Service Engineers (FSE's).
  • Ensuring appropriate management of field capacity to allow for correct scheduling by planning resource team for all Philips managed modalities.
  • Correctly prioritizing and rescheduling where required for all event types within a 48 hour timeframe.
  • Assigning and dispatching of Field Services Engineers (FSE's) based on the advice from an onsite technical helpdesk, considering the FSE's location, workload, and urgency of the situation.
  • Management of Field Service Engineer (FSE's) absence requests for all Philips managed modalities.
  • Coordinating orders of spare parts if required and keeping the customer and engineers informed at every stage.
  • Ensuring customers are aware of the status of their call and the actions taking place.

Requirements:

  • A motivated and proactive attitude with a desire to learn and capitalize on this opportunity to launch your career.
  • A resilient and confident character, with excellent problem-solving skills.
  • Ability to work independently and as part of a team.
  • Prepared to take ownership of customer problems through to completion and remain calm in such situations.
  • Strong written and verbal communication skills.
  • Demonstrated commitment to satisfy customers, able to build trust and confidence.
  • Ability to work as an individual and as part of a team.
  • Ability to manage workloads and priorities. Good organizational skills.
  • Ability to work to pre-determined targets and timescales.
  • Strong basic IT skills (Microsoft suite).
  • The ability to work well under pressure, and while managing a high volume of telephone calls.

About Us:

We are a health technology company committed to providing quality healthcare services. Our purpose is to help the lives of others by delivering innovative solutions. We welcome all applicants, including those from minority backgrounds, LGBTQIA+, and individuals living with a disability.

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