Watch Control Specialist

4 weeks ago

London, Greater London, United Kingdom Watchfinder Full time

About the Role

We are seeking a highly skilled Stock Control & Dispatch Assistant to join our team at Watchfinder. As a key member of our operations team, you will play a vital role in ensuring the smooth flow of stock and excellent customer service.

Key Responsibilities

  • Manage and maintain accurate stock records, identifying discrepancies and resolving issues promptly.
  • Process stock requests and live orders efficiently, collaborating with the sales team to meet customer demands.
  • Support the sales team with watch-related inquiries, providing expert knowledge and guidance.
  • Conduct thorough stock audits, maintaining a zero-error rate and identifying areas for improvement.
  • Identify and resolve problems efficiently, ensuring seamless stock management and customer satisfaction.
  • Prepare watches for stock transfers to other Watchfinder boutiques, ensuring timely and accurate delivery.
  • Maintain the general housekeeping of the stockroom and watches/boxes stored in the back office, adhering to high standards of organization and cleanliness.
  • Book in returned watches, processing and storing them accurately.

About You

  • Excellent organisation skills, with the ability to prioritise your own workload and manage multiple tasks simultaneously.
  • High levels of attention to detail, ensuring accuracy at all times and maintaining a meticulous approach to your work.
  • Strong administration skills and competent using computer systems, with the ability to learn new software and processes quickly.
  • The ability to work efficiently and effectively under tight time constraints, remaining calm and composed in pressurised situations.
  • Methodical and process-driven in mindset and approach, with a strong focus on quality and attention to detail.
  • The ability to multi-task and communicate effectively, working collaboratively with colleagues to achieve shared goals.
  • A positive 'can-do' attitude and a willingness to learn and develop your skills and knowledge.

Benefits and Incentives

  • Private healthcare and dental, ensuring your physical and mental well-being.
  • A competitive pension scheme, providing a secure financial future.
  • 30 days holiday including Bank Holidays, plus an increasing annual leave scheme.
  • A season ticket loan, helping you to get to work each day.
  • A cycle to work scheme, promoting a healthy and sustainable lifestyle.
  • An Employee Assistant programme, offering confidential support and guidance.
  • Extensive group discounts, providing exclusive access to Watchfinder's products and services.

Why Watchfinder?

At Watchfinder, we pride ourselves on being a family-friendly and supportive employer, with a strong focus on personal growth and development. We believe in investing in our staff, providing opportunities for training and professional growth, and a positive and inclusive work environment.

Join us and become part of a dynamic and talented team, working together to deliver exceptional customer service and achieve excellence in all aspects of our business.

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