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Field Service Technician

2 months ago

Gloucester, Gloucestershire, United Kingdom nGeneration Full time
Job Title: Field Service Engineer / Field Support Technician

Job Type: Full-Time, Permanent

Working Hours: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)

Requirements:

  • UK Manual Driving Licence (required)
  • 1 year of IT support experience (preferred)

Job Description:

nGeneration is seeking a highly skilled Field Service Engineer / Field Support Technician to join our team. As a Field Service Engineer / Field Support Technician, you will be responsible for visiting customer sites to install, refurbish, and maintain various types of technical equipment, such as EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other industry-related IT equipment.

You will conduct daily visits to client locations for the purpose of break-fix, install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.

Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.

Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.

Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary.

Willingness to travel to client sites daily.

Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.

Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

We offer a comprehensive range of benefits, including training opportunities, an annual performance bonus, 28 days annual leave, and company events and team parties.

We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements.