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Network and Systems Technician

2 months ago

Cardiff, Cardiff, United Kingdom Hamlyn Williams Full time
Job Summary

Hamlyn Williams is seeking a highly skilled and experienced IT Support Specialist to join our team as a Technical Support Engineer. This is a challenging and rewarding role that requires a strong technical background and excellent communication skills.

Key Responsibilities
  • Provide technical support and assistance to employees across the organization
  • Manage and maintain the organization's network and server infrastructure
  • Implement and manage IT support ticketing systems and processes
  • Supervise daily operations of network and server infrastructure
  • Develop and implement IT policies and procedures
  • Align IT infrastructure with current and future business requirements and goals
  • Evaluate risk and develop network recovery and backup processes
  • Assess and purchase new and replacement hardware, including repairs
  • Implement and maintain asset registers and ensure end-of-life hardware is reviewed in a timely manner
  • Test, troubleshoot, and adjust information systems to operate effectively
  • Implement security of the network, data, and its storage and communication systems
  • Manage onboarding and offboarding of employees, including laptop setup
  • Assist employees with IT-related issues
  • Manage all software platforms
Requirements
  • Minimum of 3 years' experience in a similar IT Technician role
  • Excellent knowledge of technical management, information analysis, and computer hardware/software systems
  • Experience working with MS SQL databases
  • Experience dealing with cloud-based platforms, including Azure
  • Experience creating comprehensive reports and dashboards in SSRS/Power BI or other BI solutions
  • Strong knowledge and understanding of Office 365 suite
  • Experience developing a high-performing team from recruitment to investing in their capability, motivation, and support
  • Willingness to enhance individual knowledge in areas of development
  • Able to work as part of a team and individually when required
  • Understanding of cybersecurity fundamentals
Skills
  • Excellent problem-solving and troubleshooting abilities
  • Ability to develop and implement IT policies and procedures
  • Strong project management skills, with experience delivering IT projects on time and within budget
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels
  • Ability to communicate with stakeholders with different levels of technical understanding
Technical Knowledge
  • Proficient in network and server management
  • Experience with cloud services and SaaS platforms
  • Knowledge of CRM and ATS systems is advantageous
  • Familiarity with cybersecurity best practices
Education and Certifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Relevant certifications (e.g., ITIL, CISSP, PMP) are a plus
Key Attributes
  • Strategic Thinker: Ability to align IT strategy with business goals and objectives
  • Detail-Oriented: Strong attention to detail, especially regarding security and compliance
  • Proactive: Takes initiative in identifying and addressing potential IT challenges
  • Adaptable: Able to thrive in a fast-paced, evolving environment
Benefits
  • Competitive salary and benefits package
  • Opportunity to lead the IT function in a dynamic and growing company
  • Career development opportunities within a forward-thinking organization