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Nordic Customer Care Specialist

1 month ago

London, Greater London, United Kingdom Refresh Recruitment Limited Full time
Finnish Speaking Support Advisor Role

We are seeking a highly skilled and customer-focused individual to join our team as a Finnish Speaking Support Advisor. As a key member of our Nordic customer care team, you will be responsible for delivering exceptional customer service and support to our consumers across all contact channels.

The successful candidate will have excellent communication skills in both Finnish and English, with the ability to empathize with customers and provide personalized solutions to their queries and complaints. A strong interest in food and foods for special medical purposes is also essential.

We offer a competitive salary of £28,500 per annum, plus a range of benefits including flexible working hours and opportunities for professional development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you

About Us:
We are Refresh Recruitment Limited, a leading recruitment agency specializing in customer service and sales roles. Our mission is to deliver exceptional results for our clients and candidates alike. We pride ourselves on our friendly and supportive approach, and we are committed to making a positive impact on our community.

Key Responsibilities:
* Deliver exceptional customer service and support to our consumers across all contact channels* Handle customer queries and complaints in a timely and professional manner* Provide personalized solutions to customers' needs* Work collaboratively with colleagues to achieve team goals* Maintain accurate records and reports* Stay up-to-date with product knowledge and industry developments* Identify and implement process improvements to enhance customer experience* Collaborate with other departments to ensure seamless customer journey* Develop and maintain effective relationships with internal stakeholders* Participate in training and development programs to enhance skills and knowledge* Contribute to continuous improvement initiatives to drive business growth and success.

Requirements:
* Fluent Finnish speaker with excellent written and verbal skills* Ability to communicate effectively and empathetically with customers* Strong interest in food and foods for special medical purposes* Excellent problem-solving and analytical skills* Ability to work in a fast-paced environment and meet deadlines* Strong typing skills and proficiency in Google Suite and Microsoft Office* CRM Knowledge such as Salesforce is a plus* Flexible to work shifts and willing to adapt to changing priorities* Self-motivated and a team player* Passion for delivering exceptional customer service and support.