Team Support Lead
5 days ago
We are seeking a Customer Experience Coordinator to join our team in Douglas, Isle of Man.
About the CompanyEngineering UK is a leading retailer with a passion for delivering exceptional customer experiences and driving business results.
Job OverviewThis exciting opportunity is for a Team Support Lead to join our Engineering UK team, working closely with store leadership and BIG to deliver operational excellence and customer satisfaction.
Key Accountabilities- Delivers great standards and service by putting the customer first, exceeding expectations and driving loyalty.
- Acts on customer feedback to deliver improvement, leveraging insights to inform business decisions.
- Maintains a safe and legal store environment, adhering to all regulatory requirements.
We offer a competitive salary of £38,000 - £42,000 per annum, depending on experience, as well as excellent benefits and opportunities for career growth.
To be successful in this role, you will require:
- Excellent communication and interpersonal skills.
- A strong understanding of commercial operations and visual merchandising principles.
- Ability to interpret data relevant to the role and drive action.
- A good communicator with the ability to build relationships and work within a team.
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