Field Service Technician

12 hours ago

Gloucester, Gloucestershire, United Kingdom nGeneration Full time
Job Title: Field Service Engineer / Field Support Technician

We are seeking a highly skilled and experienced Field Service Engineer / Field Support Technician to join our team at nGeneration. As a key member of our technical support team, you will be responsible for providing exceptional technical support to our clients in the retail and hospitality industry.

About the Role:

As a Field Service Engineer / Field Support Technician, you will be responsible for:

  • Conducting daily visits to client locations to install, refurbish, and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other pertinent IT equipment in the industry.
  • Traveling to client sites to provide on-site equipment swap-out services, minimizing downtime for the client during the replacement process.
  • Performing the setup of Wi-Fi devices and identifying faults with data network cables on-site.
  • Troubleshooting and resolving technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
  • Ensuring troubleshooting steps and actions are well documented and signed off by the client before completing the task at the site.
Requirements:

To be successful in this role, you will need:

  • Experience in installing EPoS within the retail or hospitality industry, or in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot.
  • A technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables.
  • A willingness to travel to client sites daily and work in a fast-paced environment.
What We Offer:

We offer a comprehensive range of benefits, including:

  • A company van and fuel card to make your job easier and more convenient.
  • Training opportunities to enhance your skills and knowledge.
  • An annual performance bonus based on your performance and achievements.
  • 28 days annual leave to relax and recharge.
  • Company events and team parties to celebrate our teams' achievements and build strong bonds between colleagues.

We are committed to providing a supportive and collaborative work environment that allows our employees to grow and develop their careers. If you are a motivated and experienced technical professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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