GenAI Strategist for Global Innovation

4 days ago


Brighton, Brighton and Hove, United Kingdom Amex Full time
Unlocking the Future of Customer Experience

We're seeking a seasoned GenAI strategist to join our GSG Servicing Innovation team at American Express. As a key member, you'll shape and execute our Generative AI strategy, accelerating progress in existing and future use cases to transform both colleague and cardmember experiences.

The role demands a deep understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of AI product development. You'll create strategic and data-driven recommendations that enable the execution of our GenAI strategy.

Apart from technical expertise, we need someone who can think creatively and prepare analyses and presentations on both forward-looking strategy and achieved results. Your ability to influence without authority and drive results across multiple lines of business will be crucial in this role.

You'll work closely with stakeholders to support the scoping of next-wave GenAI pilots, ensuring alignment with prioritization principles while extrapolating learnings from smaller-scale efforts. Our ideal candidate will have experience experimenting with GenAI and Large Language Models, including prompt engineering and other methodologies.

In addition to your technical skills, you should have strong business acumen, high creativity, and a user-centric mindset. Experience working in agile product development methodologies and tools is also required.

This is a hybrid role that offers flexibility with a competitive base salary of $140,000 - $170,000 per year, bonus incentives, comprehensive medical benefits, paid parental leave policies, career development opportunities, and much more. If you're passionate about innovation and customer experience, we encourage you to apply.

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