Financial Policy Advisor

3 weeks ago


Maidenhead, Windsor and Maidenhead, United Kingdom Royal Borough of Windsor and Maidenhead Full time
Exciting Opportunity for a Contact Centre Advisor

We are seeking a highly skilled and motivated individual to join our Contact Centre team as a Contact Centre Advisor. This is a full-time, permanent role with a salary of £22,216 - £24,569 per annum.

Key Responsibilities:
  • Answering phone calls on a complete range of council services and digital interactions from residents.
  • Dealing with residents on the phone and providing excellent customer service.
  • Digital interaction with residents by email, etc.
Requirements:
  • Experience in a customer service environment.
  • Education to GCSE level/NVQ Customer Care level 2 standard, or equivalent.
  • Excellent communication and IT skills.
What We Offer:
  • 32 days annual leave.
  • Flexible working including a hybrid working pattern for a better work-life balance.
  • Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
  • Free employee parking close to the offices.
  • Employee Assistance Programme providing counselling, advice and information.
  • Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
Equal Opportunities:

If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.



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