Technical Solutions Engineer

1 day ago


Brighton, Brighton and Hove, United Kingdom Lewes Full time
Technical Support Role in Lewes

The estimated annual salary for this position is £45,000-£55,000, depending on experience.

About the Job

We are seeking an experienced Aftersales Service Engineer to join our team based near Lewes, East Sussex. This permanent position involves providing technical support to customers and colleagues, repairing equipment, and promoting our service business.

The main purpose of this job is to provide first-line technical support and repair equipment to ensure customer satisfaction.

Key Tasks
  • Offer technical support and guidance to customers, distributors, and colleagues via various communication channels.
  • Collaborate with customers on logistics, including shipping new instruments and returning faulty ones.
  • Prepare detailed service reports for each job, highlighting key actions and outcomes.
  • Contribute to design and development through product testing when required.
  • Built instruments according to specified Turnaround Time targets.
  • Manage customer service databases to track key performance indicators (KPIs).
  • Promote sales of contracts and service parts.
  • Train customers on the use of our equipment.
Essential Qualifications and Skills
  • PROVEN EXPERIENCE IN A SIMILAR ROLE OR RELEVANT QUALIFICATIONS IN MECHANICAL OR ELECTRICAL ENGINEERING IS CRUCIAL.
  • A VALID UK DRIVING LICENCE IS MANDATORY.
  • Familiarity with MS Office, internet connectivity, and remote email operation is expected.


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