Travel Experience Coordinator
3 weeks ago
We are seeking a highly skilled and experienced Global Experience Manager to join our team at Insidetravelgroup. In this role, you will be responsible for managing customer experience initiatives and activities across multiple regions and countries.
The ideal candidate will have a strong background in customer service, project management, and team leadership. You will also have excellent communication and interpersonal skills, as well as the ability to work independently and as part of a team.
About the Role:
- Manage customer experience initiatives and activities across multiple regions and countries
- Work closely with the operations team to resolve customer issues and improve overall service delivery
- Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty
- Collaborate with internal teams to identify areas for improvement and implement changes
- Stay up-to-date with industry trends and best practices to continuously improve customer support services
Requirements:
- Native English speaker or advanced level of Japanese (JLPT N2 or higher)
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Proven problem-solving and analytical skills
- Experience working in a customer-facing role or similar environment
Salary and Benefits:
A competitive salary of approximately $70,000 per year, plus comprehensive benefits package and opportunities for career growth and professional development.
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