Customer Success Manager for Dental Practice Management Solutions

6 days ago


Nuneaton, Warwickshire, United Kingdom Straumann Group Full time
Job Description: We are seeking a highly skilled Customer Success Manager to join our team at Straumann Group. As a key member of our team, you will be responsible for ensuring the successful implementation and utilization of our dental practice management solutions. Your primary goal will be to build and maintain strong relationships with our clients, providing guidance and support to help them achieve their business objectives.

Key Responsibilities:
  • Develop and implement customized onboarding processes for new clients
  • Provide training and support to clients on our dental practice management software
  • Monitor client health and satisfaction levels, addressing any issues or concerns promptly
  • Identify opportunities for upselling and cross-selling additional products or services to existing clients
  • Collaborate with internal teams to advocate for client needs and feedback

Requirements: To be successful in this role, you will need to have a strong background in dental practice management, excellent communication and interpersonal skills, and the ability to work independently with minimal supervision.

About Us: Straumann Group is a leading global company in the field of dental and oral healthcare. We are committed to delivering high-quality products and services that meet the needs of our customers. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply.

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