UX Strategy Lead

3 weeks ago


London, Greater London, United Kingdom Wunderman Thompson Full time
Job Description

We are seeking an experienced UX Strategy Lead to help shape and scale our UX offering, working alongside senior designers in UI design, optimisation, and consultancy.

  • The ideal candidate will have excellent e-commerce technical ability and be just as comfortable supervising the delivery of wireframes and research projects, running client workshops, and defining a compelling experience design & optimisation strategy.

About Wunderman Thompson:

At Wunderman Thompson, our Enterprise Solutions division houses strategic consultants, creative architects, and skilled developers that together help some of the world's leading organisations deliver outstanding digital experiences across all major routes to market worldwide.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury's, Selfridges, Shell, and Tiffany & Co.

Responsibilities:

  • Define a compelling UX strategy and help shape our UX offering.
  • Lead the UX design teams and ensure functional excellence, collaboration, and alignment.
  • Strengthen all phases of the design process, including research, wireframes, prototypes, usability testing, and CRO.
  • Build a strong experience design culture and help create experience models and packages that change the customer experience and benefit our clients' bottom line.
  • Lead improvements in the user experience, research, and optimisation.
  • Advocate user experience best practices and ensure quality processes in-team.
  • Develop conversion-led UX and a customer-focussed design culture across the business.
  • Attract and retain top UX design talent and be actively involved in hiring for roles and scaling team.
  • Serve as a coach and mentor to the UX design team, ensuring quality, team sharing, and career development.
  • Design and conduct product definition and UX requirements workshops.
  • Direct the production of journey maps, personas, scenarios, process flows, information architecture diagrams, and other artefacts required to develop and evolve product definition and user experience design.
  • Collaborate with Account Leads, Head of CX, Analytics, Optimisation, Consultancy, program managers, developers, and clients.

Requirements:

  • Extensive experience as a senior UX designer in e-commerce, ideally in an agency.
  • Experience designing and leading workshops.
  • Ability to supervise and support the creation of user flows, wireframes, information architecture, interface mock-ups, and final UI designs that synthesise user data and research.
  • Extensive UX design background working on various projects across sectors/audiences.
  • Previous experience of leading, mentoring, managing a team or owning a project from start to finish.
  • Experience and track record of large-scale re-design transformation projects.
  • Experience owning the full UX process.

What We Offer:

Alongside the opportunity to work with some of the most exciting brands around the world, we'll also prioritise your career development and help you grow your skills.

We offer a great benefits package, including hybrid working, a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family-friendly policies, discounts with hundreds of retailers, and much more.

Salary: £80,000 - £120,000 per annum, depending on experience.



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