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Leisure Receptionist

2 months ago

Basingstoke, Hampshire, United Kingdom Village Hotels Full time
Leisure Receptionist

As a Leisure Receptionist at Village Hotels, you will be the first point of contact for our members and guests, setting the tone for an exceptional customer experience. Your warm and welcoming personality will make a lasting impression, ensuring our guests feel valued and supported throughout their stay.

We're looking for someone who is passionate about delivering exceptional customer service, with a natural ability to interact with people from all walks of life. If you're a team player who thrives in a fast-paced environment, we'd love to hear from you.

Key Responsibilities:

  • Provide exceptional customer service, ensuring our members and guests feel valued and supported
  • Manage front desk operations, including check-in, check-out, and room assignments
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Collaborate with the sales team to promote our services and packages
  • Contribute to a positive and inclusive work environment, fostering a sense of community among team members

What We Offer:

  • Complimentary full leisure club membership for you and a family member or friend
  • Employee discount on overnight stays at Village Hotels
  • 50% discount on food and drink purchased on or off shift
  • Exciting training platform with gamified learning
  • Discounts and cashback offers on many High Street Brands
  • A range of wellbeing and healthcare benefits
  • Financial wellbeing support via Salary Finance
  • Employee Assistance Programme
  • Flexible working hours
  • A fun, supportive, and inclusive work environment with loads of development opportunities
  • Regular team events with our BIG People days monthly
  • Excellent reward and recognition incentive schemes
  • Monthly wellbeing programme for all employees to support your mental health
  • Anniversary rewards for key milestones of service
  • Holiday purchase scheme
  • Birthday day off
  • Electric car salary sacrifice scheme

What We're Looking For:

  • A natural ability to interact with all types of people, use effective selling techniques, and a belief in sales through service
  • A passion for leisure, fitness, and customer service
  • An ability to understand the individual needs and wants of our members and tailor your service and communication around them
  • A drive to achieve and exceed targets
  • A team mentality, forming great relationships within leisure and other departments

**Please note - All offers are subject to a successful DBS check in this role**