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Transformation Product Director

2 months ago


Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
About the Role

We are seeking a highly skilled Transformation Product Director to lead our Wholesale KYC Operations team. As a key member of our Corporate & Investment Bank, you will be responsible for driving the vision and strategy for our program, platform, and services.

Key Responsibilities
  • Own the Vision and Strategy: Develop and implement a comprehensive strategy for our Wholesale KYC Operations program, platform, and services, ensuring alignment with our overall business objectives.
  • Develop Excellent Relationships: Foster strong working relationships with leaders and team members across the business to enhance their experience and interaction with our team.
  • Lead Governance: Oversee overall governance through regular reporting and forums with key stakeholders, ensuring transparency and accountability.
  • Identify and Prioritize Opportunities: Identify key opportunities aligned with our overall strategy and prioritize them accordingly.
  • Manage Organizational Dependencies: Identify and manage organizational dependencies to ensure seamless execution of our program.
  • Build Program Management Discipline: Develop and implement program management discipline and methodology, including program governance and reporting.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams, including operations, policy, AI/ML, and technology teams, to develop solution approaches.
  • Conduct Workshops: Conduct workshops with cross-functional teams to capture requirements, validate solution approaches, and ensure optimal process flow with exceptional user experience.
  • Exercise Sound Judgment: Exercise sound judgment, anticipate bottlenecks, evaluate and mitigate potential risks, escalate effectively, and make trade-offs to balance business needs versus technical constraints.
About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets, and securities services. The world's most important corporations, governments, and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk, and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.